12ban Terms & Conditions

1 Introduction & Acceptance

12ban is an online gaming platform designed specifically for Bangladeshi players. These Terms and Conditions ("Terms") form a legal agreement between 12ban and its users ("Members").

By accessing the 12ban website or mobile platform, creating an account, or using any of our services, you are automatically considered to have accepted these Terms. If you do not agree with these Terms, please refrain from using the platform.

2 Eligibility & Account Registration

2.1 Age Requirement

12ban services are available only to persons aged 21 or older. Any account found to belong to a minor will be closed immediately and the associated balance may be forfeited.

2.2 One Account Policy

Each individual may create only one account. If multiple accounts are found to belong to the same person, all of them will be suspended and any bonuses or winnings may be forfeited.

2.3 Accurate Information

All information provided at the time of registration must be truthful, complete, and up to date. 12ban reserves the right to close any account where false information has been provided.

2.4 Account Security

Keeping your login details (username and password) confidential is entirely your responsibility. If you suspect any unauthorized access, notify 12ban support immediately.

3 Deposits & Withdrawals

3.1 Accepted Payment Methods

12ban currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Bank transfer (major commercial banks including BRAC Bank and Dutch-Bangla Bank)

3.2 Limits & Timeframes

Identity verification must be completed before a withdrawal request can be processed. Withdrawals may be delayed in cases of incomplete verification or suspicious activity.

3.3 Currency

All transactions on 12ban are conducted in Bangladeshi Taka (৳ / BDT). No other currency is accepted.

3.4 Deposit Processing

Successfully completed deposits are generally credited to your account instantly. If there is a delay due to a technical issue, please contact support.

4 Bonuses & Promotions

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000.

• Example: ৳1,000 deposit → ৳1,200 bonus → total balance ৳2,200
• Example: ৳18,000 deposit → maximum ৳10,000 bonus → total balance ৳28,000

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x — applied to the bonus amount only (not to the deposit + bonus combined).

4.3 Bonus Usage Rules

• The bonus is applicable once only — it cannot be claimed again by the same member, household, or device.
• Attempting to withdraw before the wagering requirements are met may result in the bonus being cancelled.
• 12ban reserves the right to modify or withdraw any bonus offer.
• VIP members receive weekly cashback benefits according to their tier.

4.4 Bonus Abuse

Any attempt to abuse the bonus system, if detected, will result in the relevant account being suspended or permanently closed.

5 VIP Program

12ban's VIP program has five tiers in total. Each tier provides weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

Higher tiers can be reached through regular activity and active participation on the platform. All decisions regarding VIP benefits and cashback payments are considered final.

6 Gameplay & Betting Rules

6.1 General Gameplay Terms

All games operate under fair play principles and use an independent Random Number Generator (RNG). If a game remains incomplete due to a technical error, 12ban may void that round and return the bet.

6.2 Betting Limits

The minimum and maximum betting limits for each game are displayed in the game interface. 12ban reserves the right to change these limits at any time.

6.3 Technical Issues

12ban's decision is final for game rounds affected by network disconnections or server errors. 12ban is not obligated to accept liability for such incidents.

6.4 Sports Betting

The markets and odds displayed in the sports betting section are for informational purposes only. 12ban reserves the full right to accept or refuse any bet.

7 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure:

• Using the platform for money laundering or illegal fund transfers
• Creating artificial betting patterns to obtain bonuses
• Using multiple accounts or accessing another person's account
• Attempting to interfere with the platform's software or systems
• Harassing or threatening other members
• Creating or operating an account using another person's identity
• Using automated bots or algorithms to play games

12ban reserves the right to place an account under investigation and take necessary legal action if suspicious activity is detected.

8 Account Suspension & Closure

8.1 Voluntary Account Closure

Members may close their account at any time of their choosing. To do so, email [email protected]. Any existing balance must be withdrawn before closure.

8.2 Closure by 12ban

In cases of Terms violations, an account may be suspended or permanently closed without prior notice. To appeal such a decision, please contact support.

8.3 Inactive Accounts

An administrative fee may apply to accounts that remain inactive for an extended period. Members will be notified in advance by email.

9 Privacy & Data Protection

12ban places the highest importance on protecting your personal information. All data is kept secure through SSL encryption technology.

For details on how your information is collected, used, and stored, please read our Privacy Policy.

Information required for age verification, identity confirmation, and financial activity monitoring may be shared with third-party verification agencies.

10 Responsible Gaming

12ban gives the highest priority to responsible gaming. Online gaming is a form of entertainment — not a solution to financial problems.

• Members can set their own deposit and betting limits.
• The option to temporarily suspend an account for a set period is available if needed.
• For permanent self-exclusion, please contact support.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Customer Service & Complaints

11.1 Support Channels

12ban provides assistance to members 24 hours a day, 7 days a week through the following channels:

• Live Chat: Direct chat on the platform (in Bengali and English)
• Email: [email protected]

11.2 How to Submit a Complaint

If you have a complaint, please submit it by email. Include your account details, a description of the incident, and any relevant screenshots. 12ban will respond as quickly as possible.

12 Limitation of Liability

12ban is not liable for:

• Losses caused by internet disconnection
• Inconvenience resulting from third-party service failures
• Technical issues with a member's own device
• Account information being compromised due to user negligence
• Unforeseen circumstances (natural disasters, network attacks, etc.)

12ban reserves the right to correct at any time any winnings that were incorrectly paid out due to a technical error.

13 Changes to Terms

12ban may modify these Terms at any time without prior notice. However, members will be notified by email of any significant changes. Continued use of the platform after such changes will be considered automatic acceptance of the updated Terms.

You are advised to visit this page regularly. If you have any questions about the Terms, email [email protected].