Frequently Asked Questions
12ban FAQ — Answers to All Your Questions
Deposits, withdrawals, KYC verification, betting, account, and login — find simple and detailed answers to all your questions about 12ban in one place on this page.
After joining 12ban, many players find themselves with a variety of questions. How to make a deposit, how long withdrawals take, why identity verification is needed — finding all the answers in one place can be difficult. That is why we have put together this detailed FAQ covering the most frequently asked questions from players in Bangladesh. If you do not find the answer you need, contact us via our 24/7 live chat.
Identity Verification (KYC)
KYC verification is usually required before your first withdrawal or when large transactions occur on your account. It may also be requested for security reasons or if suspicious activity is detected on your account. This is done to protect your account — the process is straightforward and is generally completed quickly.
Yes, the name on your 12ban account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal process may be blocked. It is therefore important to provide your correct name as it appears on your national ID card when registering.
A national ID card (NID) is the most widely accepted document for identity verification. A valid passport or driving licence can also be submitted. The support team will check that the image is clear, the document is still valid, and the name matches the name on the account.
KYC verification helps prevent fraud, protect accounts, and combat money laundering. It also protects your own account from unauthorised use by others. 12ban takes this process seriously because confirming user identity is essential to building a secure platform.
All documents you submit are stored securely using SSL encryption technology. This information is not shared with any third party. Only the team involved in the verification process can view these documents, and everything is handled in accordance with the privacy policy.
Cricket & Sports Betting
If a match is declared no-result due to rain, bad light, or any other reason, the bet is generally treated as void and the staked amount is refunded. However, some specific markets state separately how many overs must be bowled for the bet to stand — check those conditions before placing your bet.
Live in-play betting means placing bets in real time while a match is in progress. The odds change after every ball or every wicket. In the live betting section on 12ban, you can instantly place bets on various markets for ongoing matches. Make sure you have enough balance in your account.
Yes, 12ban offers betting markets for major cricket tournaments including BPL, IPL, T20 World Cup, and ICC-organised international matches. Betting options are also available for international series in which the Bangladesh team plays — go to the cricket section to see what is available.
Decimal odds are the simplest format. For example, if the odds are 2.50 and you bet ৳100, your total return if you win will be ৳250 (including your original stake). That means your profit is ৳150. Simple formula: total return = stake × odds. The higher the odds, the greater the risk and the lower the chance of winning.
12ban offers a range of markets including match winner, toss winner, first wicket to fall, total runs (over/under), top batsman, and leading wicket-taker. For example, in a hypothetical Bangladesh vs India match, you can place separate bets on any of these markets.
How to Deposit Money
The minimum deposit at 12ban is ৳500 — this applies to all payment methods. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, any amount of ৳500 or more will be credited to your account immediately.
12ban currently accepts four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, you can send from major commercial banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
To deposit with Nagad, log in to 12ban and go to the deposit page, then select Nagad. Enter the amount and send money to the designated 12ban Nagad number. After making the payment, enter the transaction ID and your account will generally be credited within a few minutes.
If your balance does not appear 15–30 minutes after depositing, first confirm the transaction in your mobile wallet or bank statement. Then contact 12ban's 24/7 live chat with your transaction ID and amount. The support team will resolve the issue promptly.
12ban does not impose any deposit fees of its own. However, mobile wallets such as bKash or Nagad may deduct a small service charge according to their own policies — that is a matter for the respective wallet, not 12ban. The full amount you deposit is intended to be credited to your account.
Account & Login
No, only one account is permitted per player. Attempting to open a second account using the same phone number, email, or ID is considered a violation of the rules, and both accounts risk being suspended. If you have a problem, contact support for your existing account.
To change your phone number, email, or any other personal information, contact the support team via 12ban's live chat. After confirming your identity, they will safely update the required information. There may also be an option to make changes directly in your profile settings — check there first.
Logging in from a new device or browser is completely normal — just enter your correct username and password. However, additional verification or an OTP may occasionally be requested for security purposes. If you cannot remember the password saved on your old device, use the "Forgot password" option.
Your 12ban password should be at least 8 characters long, and combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !) improves your account security. Avoid using your name, date of birth, or simple sequences (123456) as a password. Use a different password for each site.
Click the "Forgot password" link on the 12ban login page. Enter your registered email or phone number and a reset link or OTP will be sent to you. Use it to set a new password. If you have trouble with the process, get assistance from the support team directly via live chat.
Still have questions? We are here to help
12ban's support team is with you 24 hours a day, 7 days a week in both Bengali and English. Start a live chat right now or send us an email — we aim to resolve any issue quickly.
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