12ban Privacy Policy — Your Information Stays Safe

Last Updated: 2026

Brief Overview

12ban places the highest importance on the privacy of Bangladeshi players. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we store it, and what your rights are. By using our platform, you are considered to have agreed to this Policy. Please read it carefully from start to finish.

Category	Summary
Data Collection	Relevant information is collected during registration, transactions, and platform use.
Purpose of Data	Account management, security verification, service improvement, and fulfilling legal obligations.
Third Parties	Only with service provider partners, never for marketing purposes.
Retention Period	For a defined period in accordance with legal requirements.
Your Rights	The right to view, correct, delete, and object to the processing of your information.
Contact	[email protected] — for all data-related requests.

Detailed Policy

01

What Information We Collect

12ban collects the following types of information:

Identity Information: Full name, date of birth, national ID or passport number.
Contact Information: Email address, mobile number.
Financial Information: Payment method details (required information related to bKash, Nagad, Rocket, or bank accounts).
Technical Information: IP address, browser type, device identifier, login time.
Usage Information: Gaming history, betting activity, transaction records.
Cookie Information: Session cookies, preference cookies, and analytics cookies.

02

How Information Is Collected

We collect information directly and indirectly:

Directly: When filling out registration forms, during deposits or withdrawals, and when contacting customer support.
Automatically: Through cookies and similar technologies when you access the platform.
Through Third Parties: From payment processors, identity verification services, and anti-fraud services.
From Public Sources: From publicly available sources when needed to ensure legal compliance.

03

Purpose of Data Use

12ban uses your information for the following purposes:

To create, manage, and secure accounts.
To process deposits and withdrawals.
To verify age and confirm identity (KYC process).
To prevent fraud, money laundering, and other illegal activities.
To implement responsible gaming tools and policies.
To improve platform services and user experience.
To fulfill legal and regulatory obligations.
To provide customer support.

04

Data Sharing Policy

We do not sell, rent, or disclose your personal information without authorization. Information may be shared with third parties in the following limited circumstances:

Service Providers: Payment processors, identity verification companies — only to complete specific tasks.
Legal Authorities: When required under a court order or applicable law.
Business Transfers: In the event of a merger or acquisition — you will be notified in advance.
Fraud Prevention: With relevant agencies investigating illegal activities.

05

Data Retention and Security

12ban uses industry-standard technology to protect your information:

SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
Access Control: Only authorized personnel can access the relevant information they need.
Regular Audits: Regular review and updates of security measures.
Data Minimization: Only the necessary information is collected and stored.

Retention Period: Information is retained for a defined period based on legal requirements and the nature of the service. Even after an account is closed, some information may be kept for legal reasons.

06

Cookie Policy

The 12ban website uses cookies. Cookies are small text files stored on your device. We use the following types of cookies:

Essential Cookies: Essential for the website to function properly — maintain login sessions.
Functional Cookies: Remember your preferences and settings.
Analytics Cookies: Collect anonymous usage data to understand platform performance.

You can control cookies through your browser settings, but disabling certain cookies may limit platform functionality.

07

Your Rights

As a user of the 12ban platform, you have the following rights:

Right of Access: The right to know what information we hold about you.
Right of Rectification: The right to request correction of inaccurate or incomplete information.
Right of Erasure: The right to request deletion of your information in certain circumstances.
Right to Restrict Processing: The right to restrict processing of your information for specific purposes.
Right to Data Portability: The right to receive your information in a structured format.
Right to Object: The right to object to data processing based on legitimate interests.

To exercise these rights, email [email protected].

08

Protection of Minors

12ban is for users aged 21 and above only. We do not knowingly collect or store information from anyone under 21 years of age.

Age Verification: Age verification is mandatory during the registration process. If a user conceals their age by providing false information, their account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using 12ban, please notify us immediately at [email protected].

09

International Data Transfers

12ban's servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

Adequate data protection measures are in place in the recipient country.
Appropriate contractual safeguards are in effect for the transfer.
Data is encrypted using industry-standard security technology.

All our third-party service providers are contractually bound to maintain data protection standards consistent with this Policy.

10

Third-Party Links and Services

The 12ban platform may sometimes contain links to third-party services. This Policy applies only to 12ban's own data collection and processing.

Note: Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies, and when you use those services you are directly subject to that provider's policy. It is your responsibility to read those policies.

11

Response to Security Breaches

While we take the highest precautions to protect your data, no technical measure is one hundred percent secure. If a security breach occurs and poses a risk to your rights and freedoms:

Affected users will be notified as soon as possible after the incident is identified.
The nature of the breach, possible consequences, and the steps taken and planned will be explained.
Immediate technical measures will be taken to minimize harm.
Measures will be taken to prevent recurrence.

12

Changes to the Policy

12ban may update this Privacy Policy from time to time. When changes are made:

The updated policy will be published on this page and the "Last Updated" date will change.
For significant changes, a notification will be sent to the registered email address.
Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend visiting this page regularly and staying familiar with the latest policy.

KYC Verification Process

12ban's KYC (Know Your Customer) process follows international standards. It is essential to ensure the security of your account and funds and to keep the platform free from fraud and money laundering.

Identity Verification: A clear photo of a national ID card, passport, or driving licence is required.

Address Verification: A recent utility bill or bank statement (no more than three months old) may be required.

Payment Verification: Additional documents may be requested to confirm ownership of the payment method used.

Verification Time: The verification process is completed after documents are submitted; all documents are submitted through encrypted channels to keep payment information secure.

Important: All documents submitted during KYC verification are used solely for the purpose of confirming identity and are stored with the highest level of security. This information is never shared with third parties for marketing purposes.

KYC Process Steps

After account creation, a verification request is sent by email.

Submit the required documents through the secure upload portal.

Our team reviews the documents and completes the verification.

Once verification is complete, a confirmation message is sent by email.

The account becomes fully active and all services become available.

Communication & Marketing Policy

📧

Transactional Communications

Deposit confirmations, withdrawal processing, account security alerts, and KYC-related messages — these are an integral part of the service and cannot be turned off.

🔔

Promotional Communications

Bonus offers, promo codes, and special deal information — these require your consent. You can change this at any time in your account settings.

🚫

Right to Opt Out

You can opt out of promotional emails at any time — use the "Unsubscribe" link at the bottom of the email or send a request to [email protected].

Data Protection Officer & Complaints

For any questions, requests, or complaints regarding your privacy, please contact the 12ban data protection team. We aim to process your request as quickly as possible.

For complaints, we ask that you contact us directly first. We believe most issues can be resolved through direct communication.

When submitting a request or complaint, please include the following information:

Your full name and registered email address.
The type of request (access, correction, deletion, etc.).
A detailed description.

Contact Us

Email:
[email protected]

Live Chat:
Available 24/7 — log in to the platform and start a chat.

Response Policy:
For data protection requests, we respond as quickly as possible and within any applicable legal obligations.

12ban's Privacy Policy